This is a paid support program for all users in their institution with the aim to adopt Scilab with peace of mind. This is achievable with the Scilab team both from Bytecode and ESI-Scilab Group!

 

What you get:

•  Expertise: your concerns will be taken care by the Scilab expert team. The best answers are from the experts who develop the software.
•  Reliability: open-source with enterprise-class professionals are just two elements you can rely on.

What does the program include?

•  Technical support during working hours
•  Your questions would be answered within three business days
•  Emails, Web Chat support during the office hour (from 9 am to 5 pm)
•  Training seminar (Depending on configuration/ packages)

How does it work?

A dedicated team is ready to serve our customer.

• Automating ticket creation for all cases
• Keeping the customer in the Know
• Multi-channel customer support
• Our team can handle it on the fly, for reactive support

Limitations and other offers

        •  Limited to one contract per institution

        •  No software development is included 

        •  This support is meant for new and existing users to get assisting in adopting Scilab into their learning and teaching.

            *We regret that we will not be able to solve your tutorial/ assignment questions.


     

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